Our Mission Statement
To improve the health, well-being and lives of those we care for. By providing high quality, accessible care in a safe, responsive and courteous manner. are committed to providing a safe, inclusive, and welcoming healthcare environment for all. We believe that high-quality patient care is built on the foundations of fairness, respect, and equity. Our mission is to ensure that every patient, staff member, and visitor is treated with dignity and respect, regardless of their background, identity, or circumstances.
Our Purpose (Vision) is to
Work together today in partnership with our patients and staff to provide the best Primary Care services possible working within local and national governance, guidance and regulations to achieve a healthy tomorrow for all.
Our Values
Inclusivity
We foster a culture where everyone feels valued and respected, ensuring that services are accessible to all, free from discrimination.
Equity in Care
We strive to identify and address health inequalities, ensuring fair and personalised healthcare for all patients, particularly those from marginalised or underrepresented groups.
Respect and Dignity
We treat all individuals with kindness, empathy, and professionalism, recognising and valuing diverse experiences and perspectives.
Diversity and Representation
We embrace the diversity of our patients and staff, promoting an environment that reflects and celebrates different cultures, identities, and backgrounds.
Zero Tolerance for Discrimination
We are committed to a workplace and practice environment that is free from racism, sexism, ableism, homophobia, transphobia, and any form of prejudice.
Continuous Learning and Improvement
We actively engage in education and training to enhance our awareness of EDI issues and improve our policies and practices.
Collaboration and Community
We work closely with patients, staff, and external organizations to promote inclusivity and address the specific needs of our community.
By embedding these values into our daily practice, we aim to create a healthcare setting where everyone feels safe, supported, and heard.
Our Aims and Objectives
Provide a high-quality service
By working within the NHS to provide the highest possible professional quality of care that meets the identified needs of our patients.
Respect our patients and staff
To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control.
Involve our patient in decisions
By a whole team approach, to work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care. Supporting our patients to help them make decisions to improve and maintain their health.
Promote best practice
By using specialist expertise within the practice team and in partnership with other agencies, to tackle the cause of, as well as provide the treatment for patients. We encourage the continuous education and professional development of all members of the practice team, ensuring they have the competency and motivation to deliver the required standards. We will adapt to change, build on our achievements and develop our services.
Be a caring practice
By conveying compassion in word and action whilst assessing and responding to needs of our patients. To take care of our staff, offering them support to do their jobs and protect them from abuse.
Work together as a team
By working as one flexible unit that enhances our colleagues’ ability to perform their roles, working in partnership with other agencies.
Work with integrity
By speaking and acting truthfully and being accountable for our actions. Have a zero tolerance for all form of abuse.
Be a sustainable practice
By operating on a financially sound basis. Having as low an environmental impact with as reduced waste as possible, working towards net zero by 2040.
Communicate Effectively
To encourage our patients to communicate with us by joining our Patient Forum, talking to us, participating in surveys, and feeding back and on the services that we offer.
