Appointments

How to see your Doctor

Upon contacting the Surgery, our Patient Support Team will signpost you to the next available appointment with the most appropriate clinician in the Surgery- this may not always be a GP. If you wish to see a specific clinician, there may be a longer wait for an appointment.

  • All the routine bookable appointments at the Surgery can be booked online or by speaking to a member of the Team
  • By Appointment at the Surgery:

Routine appointments

To request a routine appointment in the next 14 days:

Use our appointment request form, available to complete between 8am and 6.30pm, however we will only respond during surgery hours 8am – 6pm Monday – Friday.  We aim to respond to your request as quickly as possible during our opening hours.

Phone us on 01924 552200, Monday to Friday from 8am to 6pm

Visit the surgery and speak with a patient support co-ordinator, Monday to Friday from 8am to 6pm

When you get in touch, we will ask what you need help with. Our trained staff will offer advice, under the direction of the GPs, to ensure you see the most appropriate doctor, nurse or health professional to help you.

Urgent Appointments

If you consider your condition to be a medical emergency, please inform the Patient Service Team and they will sign post you to the correct service or clinician. Please keep in mind this may not be at the Surgery. Our Urgent appointments are given based on the triaging of the patient service team and are not for emergencies.

Phone us on 01924 552200, Monday to Friday from 8am to 6pm

By Telephone

It may be possible to speak to the doctor on the phone depending on if its appropriate for an over the phone consultation.  When you call the Surgery, please provide a brief explanation of your problem.  You must provide an up to date telephone number for the doctor to call you back.   The doctor will try to call you twice and if you do not answer this will go down as a did not attend and you will need to rebook for an alternative day, based on availability.

Online Booking of Appointments

You can book your appointments online. This online service is available 24 hours a day, 365 days per year. All personal information is secure and protected.  Your details can only be viewed by those practice staff who have the appropriate security access rights.

This online service allows you to:

  • Check future appointments
  • Cancel appointments
  • Book appointments

Click here to access the online appointments service or ring the Surgery to speak to a member of the Patient Support team on 01924 552200 for services at both Surgeries.

Extended Access Appointments

The Surgery also offers appointments through our out of hours service, which operates in an evening or on a weekend, at different surgeries in the area. We often have Nurse, Healthcare Assistant, Phlebotomy (bloods) and GP appointments to book.

Changing / Cancelling an Appointment

If you are unable to make your appointment, please try and give us at least 1 hour notice (this is so that your appointment can be offered to someone else who may need it).

Appointments can be cancelled either online, or by calling 01924 552200.

Home Visits

For our elderly or housebound patients, who are unable to visit the Surgery, we will offer home visits from the GP. However, this is done at the Doctors decision and cannot be guaranteed. We ask that all request for home visits are sent in by 10.30am.

Contact Your GP Online with PATCHS

We want to make it as easy as possible for you to get the help you need from the practice. That’s why we use PATCHS – a simple online form that lets you contact us without having to wait on the phone.

What is PATCHS?

PATCHS is an online consultation service where you can tell us about your medical problem or send an admin request (such as repeat prescriptions, fit notes, or general queries). Your request goes straight to our team, who will make sure you get the right help.

When can I use PATCHS?

PATCHS is open during our normal surgery hours:

  • Monday –  Friday 8am – 6.30pm

How does it work?

  1. Click the PATCHS link on our website Home page.
  2. Log in or create an account (this only takes a couple of minutes).
  3. Answer a few short questions.
  4. Send your request – it comes directly to our team.
  5. We’ll review it and get back to you (by phone, text, online message, or appointment).

Important information

  • The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.
  • Please do not use PATCHS for medical emergencies. If you need urgent help, call the practice, NHS 111, or 999 in an emergency.

Why use PATCHS?